Originally Posted by
FlyBitcoin
Just applied an RUC on Tuesday, used iMessage in the app and was done in 30 minutes.
First agent had to transfer me.
No annoying hold music.
I've had plenty of RUC's applied by phone and wasn't re-ticketed until I had to at the airport or by phone on day of departure. Their automated reticketing algorithm is sketchy at best, if it even exists.
What happens if you get to the airport without the ticket reissue? I assume you cannot check in at a kiosk? How long does it tie up the Sky Priority counter agent to get it processed? There is obviously not enough time to wait for a reissue agent on the phone unless they have a quick route to the reissue desk.