Originally Posted by
stmadfish
Which number did you call and how to describe such a problem? Last time it seems that the CS on the phone has no idea about that and I guess it is reasonable as it is an IT issue I guess. As the chrome and safari on one of my PC got such an error, but the chrome and safari on my other PC work well...
This was my experience calling from the United States:
I called 1-800-862-8621 and chose Option 4 (Talk about Flyer Club Account)
Waited roughly 20 minutes and spoke with a very helpful agent.
He mentioned that the email registered to my account needed to be designated as "personal" or "business" per a recent system change. Which he updated from his end.
He then reset my password and voila after months of failed tickets with email support I can now finally log in!