On Monday I flew TP 262 (YYZ - LIS) and had difficulties with wheelchair assistance at both airports. At Toronto I was eventually taken to the AC lounge (I was in Business class) and had difficulty getting a TAP subcontractor to get me to the gate as "none were available". After a great flight to LIS, it took 2 hours to deplane about 8 folks who needed wheelchair assistance. We were bussed to the terminal then had to wait on the bus for wheelchairs. Then we had to wait for folks to push us in the wheelchairs. Just before passport control, we waited for about 30 minutes. Then a supervisor pushed one fellow to passport control and another supervisor pushed me thru - up to baggage reclaim. Then she got a baggage cart for me and I was off to my Uber ride pushing my cart.

The entire process took about 3 hours - and I don't know how long the other 6 people were left in wheelchairs before passport control. I will see what happens when I fly LIS -YYZ in July with BA (to maintain my BAEC status)