Originally Posted by
greenpau
HUCA - there is so much confusion on this point now. They get lost in their agent internet site, called Wingtips, and confuse all the various scenarios. I am realizing now that half the time I am kept on hold for 20 minutes it is because an agent is poring through Wingtips.
Same thing happened to me two weeks ago. Many untrained reps working the GS desk at times. HUCA worked for me.