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Hello,

Hope you are all well, its been a while.

I flew to Stockholm at the end of May, the avios and tier points for my outbound flight have not posted (probably because I moved the flight one day earlier). I am unable to submit the claim on the website as it reports the ticket number is inavalid.

I submitted a customer service query with the details but haven't yet heard back, all routes through the customer service menus seem to lead to "sorry we are really busy, please call back later". I am also going to try Twitter. Is there anything else I can try?

Thank you