Missing avios claim
Jun 21, 22, 4:23 am
#1
Original Poster
Join Date: Jun 2012
Location: London
Programs: BA Executive Club
Posts: 996
Missing avios claim
Hello,
Hope you are all well, its been a while.
I flew to Stockholm at the end of May, the avios and tier points for my outbound flight have not posted (probably because I moved the flight one day earlier). I am unable to submit the claim on the website as it reports the ticket number is inavalid.
I submitted a customer service query with the details but haven't yet heard back, all routes through the customer service menus seem to lead to "sorry we are really busy, please call back later". I am also going to try Twitter. Is there anything else I can try?
Thank you
Hope you are all well, its been a while.
I flew to Stockholm at the end of May, the avios and tier points for my outbound flight have not posted (probably because I moved the flight one day earlier). I am unable to submit the claim on the website as it reports the ticket number is inavalid.
I submitted a customer service query with the details but haven't yet heard back, all routes through the customer service menus seem to lead to "sorry we are really busy, please call back later". I am also going to try Twitter. Is there anything else I can try?
Thank you
Jun 21, 22, 4:40 am
#4
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 4,409
If you have tried the proper route and not been successful then PM
BAMissingAvios
BAMissingAvios
Jun 21, 22, 4:56 am
#6
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club silver
Posts: 246
There is so much of this invalid ticket debacle at the moment apparently! I had some flights on IB at beginning of June on a BA ticket which didn't credit. Last Wednesday I actually got through on the phone and agent told me to submit documents via a website that he gave me. Later that afternoon I also went via the chat option on the website. Tier points and avios were credited today. Not sure which option yielded the result, but I suspect it was the chat option. Good luck with your efforts
Jun 21, 22, 3:46 pm
#7
Join Date: Jun 2014
Location: TPA
Programs: BA Gold; Hilton Diamond; Marriott Gold; IHG Platinum
Posts: 2,648
Originally Posted by visualAd
Hello,
Hope you are all well, its been a while.
I flew to Stockholm at the end of May, the avios and tier points for my outbound flight have not posted (probably because I moved the flight one day earlier). I am unable to submit the claim on the website as it reports the ticket number is inavalid.
I submitted a customer service query with the details but haven't yet heard back, all routes through the customer service menus seem to lead to "sorry we are really busy, please call back later". I am also going to try Twitter. Is there anything else I can try?
Thank you
Hope you are all well, its been a while.
I flew to Stockholm at the end of May, the avios and tier points for my outbound flight have not posted (probably because I moved the flight one day earlier). I am unable to submit the claim on the website as it reports the ticket number is inavalid.
I submitted a customer service query with the details but haven't yet heard back, all routes through the customer service menus seem to lead to "sorry we are really busy, please call back later". I am also going to try Twitter. Is there anything else I can try?
Thank you
