Originally Posted by
dobbyisfree
Hi, I have a question about eupgrades - my fiance and I booked a flight to Switzerland over Christmas, we booked Latitude which usually allows us to apply our eupgrades instantly. When we booked, it said we had to be waitlisted for an eupgrade even though the flight currently is empty - only has 3 people in economy. A few questions:
1) Is this common? The flight is through Air Canada and we have never had this happen before where we are waitlisted even when none of the Business class seats are even booked right now.
2) Who would we contact about this? Aeroplan says we need to contact Air Canada, and Air Canada says we need to contact Aeroplan. I keep getting transferred back and forth and no one seems to know who can help me. I have a feeling it is Air Canadas responsibility though as they decide if there is room for the eupgrades or not.
Thank you
Responding to your questions here in the eupgrade thread.
1) Yes, it's common. The ability to eUpgrade is based on inventory the airlines sets aside for this specific purpose. If the airlines thinks they can sell these seats, they won't make them available for upgrades. The seatmap/current inventory is completely irrelevant
2) What are you going to contact them about? They won't open up space just because you call and ask. You're waitlisted, that's all you can do at this point.