Originally Posted by sfosuw

I booked via Priceline for MAD-LIM (IB) LIM-SCL-LIM (LA) and LIM-MAD (IB).
IB website shows all LA marketed/operated legs are gone thus my trip is now MAD-LIM-MAD (IB).
LA website is the same "Contact Us" message everyone else is getting.

AY/RJ/QR/BA shows the same MAD-LIM-MAD (IB) routing as on IB website. AY also has a feature that allows you to email the eticket receipt to yourself and see below for mine.
So my eticket is still intact (status ok for all segments). What I suspect LA did so far was just deleting our bookings from their own flights. If no further action is taken on the ticket, IB will see that I have a confirmed (HK) reservation and a valid eticket so the IB agent at MAD will have very little to no reason to prevent me from traveling on the first leg. The issue arises with the LA operated/marketed segments which I highly doubt they will rebook us back on if they don't intend to honor the ticket. With the 2nd, 3rd segments skipped and unused, I do not encourage anyone to try to use the 4th segment because the ticket is now out of sequence which LA/IB will use as a reason to not honor the ticket.

I think LA is just taking their time to process the refund now. If you're traveling in the next few days and the refund has not been processed by the time you check in. You should be safe at least for the first leg operated by IB.