FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Jun 18, 2022 | 8:15 am
  #549  
sushanna1
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Originally Posted by beachfan
Plat pro, ticket on hold, need to ticket by midnight.

can’t spy flight credit online, have yo call in. Quoted “more than 8 hours”, which would be 4am or later.

try to schedule for tomorrow, at 9:40 am , told it “would be before my hold time would expire, try another”. Then told that 3:30 pm time would be “before my hold time would expire and I’ve reached the maximum number of tries.”


after 5 calls, scheduled a call back for 24 hours. 23 hours was “not available”
all the airlines stink these days.
This happened to me a few months ago. Received a callback ca. 4 AM (about 4 hours after the ticket on hold was supposed to expire). It took almost an hour (and the approval of some sort of supervisor) but I was able to purchase the held ticket.

Last edited by sushanna1; Jun 18, 2022 at 8:16 am Reason: clarity
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