Originally Posted by
hotturnip
A Hampton got it right!
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
As another poster mentioned, no, the agent did not do the benefit correctly. They gave you more than you are entitled to. Also note that at a lot of properties, desk agents are not empowered to change/adjust rates without mangement approval/intervention.
Originally Posted by
hugolover
I’ve never stayed in a HbH across the pond because they’re awful, I was answering to those wondering why some properties might prefer to give points.
Why would a property be reluctant to give the snack when it costs then less?
In Europe, where things are to a higher standard, it’s always a drink and a snack. I’ve never been limited to only water. In fact in many markets water is in the room for free for all guests.
The cost of the drink and snack is likely higher than the points.
While I have no idea what Hampton properties do/do not do in Europe, again, in the US unless the property is overspending on their snack choices, the points always cost more. Anything to the contrary is wrong.
Why are drinks/snacks not given out? Pick your reason:
Poor to non-existant training of HH benefits, no accountability and/or oversight of desk agents plus ongoing resistance to ordering controllables versus points that are automatic. All of the above apply.