History of Hampton Inn Benefits since MyWay
Jun 15, 2022, 11:21 am
#16
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
I guess they prefer you to take the points cos they cost the hotel max $1.25.
Jun 15, 2022, 12:03 pm
#17
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
Jun 15, 2022, 12:18 pm
#18
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
Might be less. For example I seem to remember HGI is $3 and yet based on 0.5c that would be $3.75
Edit: Plus, hotels see it as lost revenue, not a cost. I don't believe they sell a bottle of water and a snack for less than $1.25.
Edit: Plus, hotels see it as lost revenue, not a cost. I don't believe they sell a bottle of water and a snack for less than $1.25.
Last edited by hugolover; Jun 15, 2022 at 2:22 pm
Jun 15, 2022, 2:59 pm
#19
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
The snack and water always cost less than the points. The water bottle and snack are coded to the property's HH expense. As an example, the property I work at can buy a case of water for ten cents a bottle and the snacks can range from forty-five to eighty cents each. This will vary depending on where you source your product from, i.e. Vistar-Sysco-The Restaurant Store.
Jun 15, 2022, 5:35 pm
#20
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,309
You were the one who suggested that hotels prefer to give points because they cost less than water/snack.
I don't see any reason a property would assume that a customer who takes points will then buy a bottle of water and a snack. Many Hamptons don't even offer the water/snack they give for sale.
Jun 15, 2022, 9:36 pm
#21
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
I’ve never stayed in a HbH across the pond because they’re awful, I was answering to those wondering why some properties might prefer to give points.
Why would a property be reluctant to give the snack when it costs then less?
In Europe, where things are to a higher standard, it’s always a drink and a snack. I’ve never been limited to only water. In fact in many markets water is in the room for free for all guests.
The cost of the drink and snack is likely higher than the points.
Why would a property be reluctant to give the snack when it costs then less?
In Europe, where things are to a higher standard, it’s always a drink and a snack. I’ve never been limited to only water. In fact in many markets water is in the room for free for all guests.
The cost of the drink and snack is likely higher than the points.
Jun 16, 2022, 2:14 pm
#22
Join Date: Jan 2010
Location: San Francisco
Programs: United Global Services
Posts: 92
Gosh. I'm always surprised when I'm asked about points/water. And honestly, I no longer try to figure out the rule(s) based on which property offers what. If my Diamond Lifetime membership has any weight (and not sure it does anymore), my priority is always a high floor, away from the elevator, and lots of natural light. Everything else? Meh. Do I care if the room overlooks the parking lot or a dumpster? Nope. As long it has windows to bring in lots of light, I'm good. Upgrade? Yeah, right, that used to happen 20 yrs. ago. :-) Now? Never. It's better to request/pay for the "better" room than depend upon a phantom upgrade.
Back to the water: Apologies to the desk attendants, but it's a game I play when it comes to the "bottled" water they provide at the HI, HGIs, etc.
Fade In
Interior: Front Desk, Hampton Inn, Anywhere, USA; chilly fall evening (1830 hr)
Me: Is it spring water?
Attendant (looks confused): Yes.
Me: If it's Aquafina or Dasani or Nestles, it's puried/distilled local tap water.
Attendant: It's bottled water.
Me: Bottled water doesn't make it spring water.
Attendant (as s/he is looking at the bottle): Where does it say that?
Me (pointing): See where it says "distilled water?"
Attendant: Oh. I never knew that.
Me: Most people don't.
On a rare occassion, they'll actually have spring water, but that's few and far between. Now, with the advent of filling stations (at the airport and in gyms), I travel with the resusable water bottle. I don't drink alcohol at all so it's about water and water for tea.
Back to the water: Apologies to the desk attendants, but it's a game I play when it comes to the "bottled" water they provide at the HI, HGIs, etc.
Fade In
Interior: Front Desk, Hampton Inn, Anywhere, USA; chilly fall evening (1830 hr)
Me: Is it spring water?
Attendant (looks confused): Yes.
Me: If it's Aquafina or Dasani or Nestles, it's puried/distilled local tap water.
Attendant: It's bottled water.
Me: Bottled water doesn't make it spring water.
Attendant (as s/he is looking at the bottle): Where does it say that?
Me (pointing): See where it says "distilled water?"
Attendant: Oh. I never knew that.
Me: Most people don't.
On a rare occassion, they'll actually have spring water, but that's few and far between. Now, with the advent of filling stations (at the airport and in gyms), I travel with the resusable water bottle. I don't drink alcohol at all so it's about water and water for tea.
Jun 16, 2022, 5:55 pm
#23
Join Date: May 2005
Posts: 4,866
Gosh. I'm always surprised when I'm asked about points/water. And honestly, I no longer try to figure out the rule(s) based on which property offers what. If my Diamond Lifetime membership has any weight (and not sure it does anymore), my priority is always a high floor, away from the elevator, and lots of natural light. Everything else? Meh. Do I care if the room overlooks the parking lot or a dumpster? Nope. As long it has windows to bring in lots of light, I'm good. Upgrade? Yeah, right, that used to happen 20 yrs. ago. :-) Now? Never. It's better to request/pay for the "better" room than depend upon a phantom upgrade.
Back to the water: Apologies to the desk attendants, but it's a game I play when it comes to the "bottled" water they provide at the HI, HGIs, etc.
Fade In
Interior: Front Desk, Hampton Inn, Anywhere, USA; chilly fall evening (1830 hr)
Me: Is it spring water?
Attendant (looks confused): Yes.
Me: If it's Aquafina or Dasani or Nestles, it's puried/distilled local tap water.
Attendant: It's bottled water.
Me: Bottled water doesn't make it spring water.
Attendant (as s/he is looking at the bottle): Where does it say that?
Me (pointing): See where it says "distilled water?"
Attendant: Oh. I never knew that.
Me: Most people don't.
On a rare occassion, they'll actually have spring water, but that's few and far between. Now, with the advent of filling stations (at the airport and in gyms), I travel with the resusable water bottle. I don't drink alcohol at all so it's about water and water for tea.
Back to the water: Apologies to the desk attendants, but it's a game I play when it comes to the "bottled" water they provide at the HI, HGIs, etc.
Fade In
Interior: Front Desk, Hampton Inn, Anywhere, USA; chilly fall evening (1830 hr)
Me: Is it spring water?
Attendant (looks confused): Yes.
Me: If it's Aquafina or Dasani or Nestles, it's puried/distilled local tap water.
Attendant: It's bottled water.
Me: Bottled water doesn't make it spring water.
Attendant (as s/he is looking at the bottle): Where does it say that?
Me (pointing): See where it says "distilled water?"
Attendant: Oh. I never knew that.
Me: Most people don't.
On a rare occassion, they'll actually have spring water, but that's few and far between. Now, with the advent of filling stations (at the airport and in gyms), I travel with the resusable water bottle. I don't drink alcohol at all so it's about water and water for tea.
Jun 16, 2022, 9:58 pm
#24
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,350
A Hampton got it right!
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
Jun 17, 2022, 5:11 am
#25
Join Date: Jun 2009
Posts: 240
A Hampton got it right!
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
Jun 17, 2022, 10:25 am
#26
Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 619
A Hampton got it right!
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.
I’ve never stayed in a HbH across the pond because they’re awful, I was answering to those wondering why some properties might prefer to give points.
Why would a property be reluctant to give the snack when it costs then less?
In Europe, where things are to a higher standard, it’s always a drink and a snack. I’ve never been limited to only water. In fact in many markets water is in the room for free for all guests.
The cost of the drink and snack is likely higher than the points.
Why would a property be reluctant to give the snack when it costs then less?
In Europe, where things are to a higher standard, it’s always a drink and a snack. I’ve never been limited to only water. In fact in many markets water is in the room for free for all guests.
The cost of the drink and snack is likely higher than the points.
Why are drinks/snacks not given out? Pick your reason:
Poor to non-existant training of HH benefits, no accountability and/or oversight of desk agents plus ongoing resistance to ordering controllables versus points that are automatic. All of the above apply.
Jun 17, 2022, 2:01 pm
#27
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,547
Can you post how much the 250 points cost? I'm fairly sure HGI was $3, so is it $1?
Jun 17, 2022, 10:33 pm
#28
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Diamond, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,350
Jun 18, 2022, 6:44 am
#29
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,018
Since this has strayed far from the original topic -- and the op's question has been answered -- it's time to close.
cblaisd, Co-Moderator, Hilton forum
cblaisd, Co-Moderator, Hilton forum