Originally Posted by hotturnip

A Hampton got it right!

Checked in to the H.I. Mobile I-10/Bellingrath Gardens. Surprise: agent presented me with two chilled bottles of water and two packets of Lorna Doon cookies. I congratulated her for actually doing the My Way benefit correctly. Not only that: the rate was incorrect (this was a PMG booking) and just by showing her my confirmation email, she manually changed the rate in about 30 seconds. Without argument, or "you'll have to talk to the manager tomorrow." WAY better to get that fixed BEFORE room/tax is run tonight. Management NEVER wants to have to adjust a rate after the fact.