Originally Posted by
skimthetrees
It has been a long time but for some schedule changes I seem to recall I was able to confirm them on avianca.com under Manage Booking. Have you tried that?
Originally Posted by
LHR/MEL/Europe FF
Or send an email to their support address. They’re usually pretty good at responding there.
I was finally able to get through - they must have fixed their phone system.
The overall problem is that one of my flights (operated by TK) was cancelled. When I pull up the flight on TK's website, it notes the schedule change and they've moved me to a later flight.
However, TK won't reissue the ticket (they say I have to go through Lifemiles). When I call Lifemiles, the agent says "Oh your original flight was cancelled and I don't see any availability on another flight." When I tell them that TK has already opened space and rebooked me, they don't seem to get it/are not helpful.