Originally Posted by
Adam Smith
It's not many points (~14K, and I was shocked I had that many!), so it's not the end of the world, but I'm curious whether there's any way to get them back, e.g. by writing in to customer service or doing a stay in the near term? I know their policy is quite clear in normal times, but curious whether anyone has found any flexibility as a result of the pandemic.
I had the same thing happen to me at Hilton about 5-6 years ago. HHonors reinstated my points for me, however they said I would need to complete a stay (an actual stay) in the next 2-3 months (can't remember the exact deadline). Which worked out cause I had a stay upcoming (which was the reason I even realized I lost the points)
Good luck to you!