I’m on hold. Got a reply around the 2 hour on hold mark!
I WISH I'd got a reply at the 2 hour mark!
I'm currently trying to book flights, need help (points upgrade, companion ticket, etc) and have been in the phone queue for 4 hours and 4 minutes. Yes, I know, I should get a life, but I need to get this done.
After the first hour and 3 minutes, someone picked up (Hallelujah!), only to quickly hang up on my call (WHAAT??) Being stubborn, I've called back, but at this point I'm only waiting out of some perverse curiosity to see if my call will ever be answered. Perhaps the whole NY call centre has gone out to lunch? Permanently? I think the pandemic has gutted the organization.
I tried reaching out on Facebook, and by email to customer service (plenty of time as I wait for someone to pick up the phone), but I expect that could take days. Don't have a Twitter account.
Does anyone have any other ways of reaching out to Aer Lingus?