My recent experiences have been terrible, even when I use the Kris Flyer number.
Incompetent staff, poorly trained, conflicting information, puts me on hold forever to answer questions.
Singapore has sunk to new lows in the last few years. Even onboard in Business Class I'm less-than-impressed compared to the excellent service from a few years ago

About to book a flight back from DPS-SFO on Qatar to see if it is any better!