Well above report isn't good of course - 1 month, come on?

Reminds me that I have a refund case ongoing since Nov 2021 and still no money back including probably 4-5 follow ups.

The other day I had a very good experience though just as a data point. Called KF Center in SIN just around noon (I was daring that day I guess) and phone answered within 2-3mins. Very helpful and competent agent sorted out an existing booking (dropping a waitlist reward flight and retaining the confirmed one only), checking two other flights whether row 15 (77W) or 19 (A359) could be assigned (nope, blocked) and even handling an update to a KF profile that one cannot do online nor via name change form - changing title which has been causing issues for SAA (website) when managing the flight and passenger details (KF loyalty validation fails when title is mismatched, a problem that exists for 3+ years already). Bravo Mr. Agent. YMMV.