Originally Posted by MaxFlying

Not entirely related to this thread, but did want to start another. Has anyone seen a second "shadow" booking appear that mirrors an award booking, but is a separate reservation?

I have an award booking in July, 5 nights, SNAs pending. Likely will not clear as hotel is very full. I reached out to see re cash upgrades etc and also to ask if no upgrades I could request a quiet room. Hotel was great, wrote back and said they have allocated me a superior room, high floor, quiet etc as back up. Very happy.

In my account now I have two bookings, the first with the original room, and SNA still pending. The second showing as the upgraded room, and as a points advance.

I am thinking this is a systems thing so as to avoid messing up the original booking and assume the two are linked in some way. I recall seeing this once before, but thought I had screwed up and just cancelled the second. Will be interesting to see what happens and whether the second cancels when no points are redeemed etc.

Just curious if anyone seen this. Thanks