Originally Posted by
Kmxu
It would upset passengers more if UA used another terminal that was not listed on the ticket. Case in point, UA uses all three concourses in Denver nowadays. But you will still come out of Terminal West after picking up luggage.
Sure, but that's not the case at all at the airports I'm flying to. And other airlines have managed well for 20+ yrs sharing terminal details when booking.
Originally Posted by
docbert
Thanks. I'm not trying to be rude, but I know the layout of both airports so it's not the understanding of the map. It's just knowing which one. Booking any kind of airport transportation in the UK requires you to give the terminal number at LHR. It's cumbersome for the passenger to have to ferret that out online.
Anyway, just goes to show that flying the same airlines for years and years creates the illusion that all others will be similar. I think it's been more than 20 years since I flew anything other than BA or VS internationally....