FlyerTalk Forums - View Single Post - Priceline's United Packages: First Class Bait and Switch
Old Jun 12, 2022, 11:02 am
  #22  
firemandan9
 
Join Date: Nov 2013
Location: LAX
Programs: AS 100K, DL PL, B6 M3
Posts: 180
Originally Posted by docbert
Time to start throwing around the term "Chargeback". You bought a combined product and they have failed to deliver on one critical part of that product - that is well within the bounds for a chargeback and your credit card company will almost certainly back you on that. Ideally you don't want to get the credit card company involved, and simply stating that you're going to head down the chargeback route on the grounds of fraud/bait-n-switch/system error should be enough to get Priceline to come to the party and cancel the entire reservation.
I won't delve into the details further of my personal situation other then to provide an update on if I reach a resolution. I made it clear to two Priceline.com supervisors (one from the hotel support desk, one from the airfare support desk) that I did not accept the offered resolutions.
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