Originally Posted by
diburning
Wow, this happened in MA? I was under the impression that they’d be more inclined to pull this kind of bait and switch in states with weaker consumer protections (ie when it happens to me in MA, they usually fix it, but when it happened to me in MO, they wouldn’t fix it)
Yes, it did, at Logan.
Originally Posted by
diburning
I have Uber platinum status although that seems to be completely useless because when I am able to get a human, they still direct me to the outsourced customer service (I heard Diamond gets actual Uber CS agents?)
I just had an issue where I needed Uber support (actually something that was my fault) and even though I've now dropped all the way down to Gold I still received competent support over chat. I had been Diamond from the beginning of the program until they stopped renewing me at that level after COVID and I used to get competent seemingly-US-based phone support, but now I am relegated to chat...which as a Gold is still much improved from the early days.