Originally Posted by
Kacee
Note that this receipt shows 14 existing damage items, and no "New Damage." Yet Sixt asserted several days later that I was responsible for three "New Damage" items that had not been noted upon return. At best, this was a serious processing error. At worst, it reflects an unfair or fraudulent business practice.
It is also extraordinarily dubious for Sixt to claim that new scratches to a vehicle with over 40k miles and 14 already notated "Existing Damages" items would measurably impact the vehicle's value. If this issue were litigated in the California courts, I'm confident Sixt would not prevail.
This is similar to what happened to me with the Sixt fraud at MSP. They charged me for pre-existing damage which was already listed out on the report they gave me before I even picked up the car.
For anyone who has been on the edge of their seat this whole time, the latest on the Sixt GVA fraud is that Amex's insurance is covering the damage, but:
- They credited the wrong currency to my account (credited in USD instead of CHF, so they're ~$120 short)
- They haven't credited the entire amount because they're waiting on documentation from Sixt. Sixt has been non-responsive to their requests.
- The Amex insurance reps are pleasant but very difficult to deal with. They have been trained to not answer questions, so simple asks like whether you need to provide a specific document are met with a response of "I cannot tell you whether or not you need to supply that." When I asked whether they would be reimbursing me or Sixt, the response was, "I am not allowed to tell you how to proceed." This has been consistent across the ~10 different reps I've had to speak with so far.
- Yes, you read that right. 10 reps. Contrary to claims of the so-called experts on FT, dealing with this fraud is not as simple as just forwarding an email to the insurance company and calling it a day. I've had to provide and/or create 14 documents so far and have burned at least 15 hours between documentation, emails, and phone calls. Perhaps other CC insurance groups are less awful, but I wouldn't place any bets.
To help ensure this doesn't happen again, I have closed my company's corporate account with Sixt.