Originally Posted by
pazza2000
I’m using a BMG cert. for the first time at a property later next week. Booked a standard room at a best flexible rate, albeit I see the property have pre upgraded me at least 10 days in advance which is great, however that won’t cause an issue when handing over the BMG cert at check-in will it?
You will be fine.
Some associates at check in might be unsure how to claim it from their side, it happened to me last time i used a BMG in August 2021, and I was upgraded too. In my case the associate said she forgot how to put it into the system as she didn't see a BMG in a long time during the pandemic, but she reasaures she will sort it out with her manager and I had no issue. "Rebill to Hilton corporate" came up on my final bill as method of payment.