Originally Posted by
bioyuki
My parents just booked a LAX-SFO-ZRH and CDG-LAX via their cruise line. It's one PNR with the LAX-SFO leg booking into B, and the SFO-ZRH leg booking into R. The return is on AF booking into A. When I click the "Upgrade Cabin" link, I get the error message that "This reservation is not eligible to be upgraded". Is it because of the AF leg? When I click on "Fare Rules", I just get an endless spinner.
Probably the travel agent has not yet ticked the flight. Travel agent or cruze line. Unless it is some special combo cruze fare booked in basic.