Originally Posted by
AK100k
I am now on the call with AA agent for the flights I just booked ORD-LAX-HND-BKK on AA.com (ORD-LAX-HND operated by AA), they said upgrade space is available, but can't locate the upgrade code I provided with them, and the number of available SWU on my account is zero. When booking the flight, shall I add the Alaska MVP number or AA advantage number? Updates: After an hour of call, the agent still has no idea of where to apply that code, asks me to call advantage customer service during their business hours.
I worked with a lovely agent last night and we talked about their challenge in supporting these "new products." One thing that may help: DO NOT provide your own AAdvantage number (most of us have both, right?). Instead, provide the number you received in your email from Alaska:
"3.
Provide your unique American Airlines access code xxxxxxx"
Then tell the agent it is a shell AAdvantage account. It will have your SWU instruments attached that they can then pull to upgrade your itinerary.
Good luck!