Originally Posted by
USFlyerUS
When you login to your AA.com account, does it show there that she's a cardholder? I thought, but could be wrong, you shouldn't have been charged at all -- i.e., I didn't realize you were to pay up front and then expect an automatic credit (like the AX Platinum Airline Fee Credit) later.
Yep, right under her name on aa.com it says "CitiBusiness/Aadvantage card member"
If she gets to the airport early enough, I'll just ask her to try checking in with a human rather than a kiosk
rd m