Originally Posted by I Love to Travel

Ugh. Long time BofA client. I opened an Alaska biz card a year ago (40k+$200 offer). A few days ago, I decided to open another Alaska biz card (40k +$200 offer) and got instant approval. New account showed up online. Yesterday, I called in using the credit card number (2021 account) to close it since I decided not to renew. Agent said no problem and said AF would be credited back to the account. This morning when I checked account online, the new account had vanished while the 2021 account (the one I requested closed) was still there. Sure enough, when I called BofA, agent confirmed that yes agent closed my new account instead of the 2021 account I was trying to close. She said that I have to call the credit department on Monday to request it be reinstated (and apparently another hard pull). Since I entered the cc number of the account I wanted to close, it didn’t occur to me that the new account is the one that the agent may have pulled up. Let’s see what happens on Monday.