Originally Posted by
777 global mile hound
I would try and get an agent in the US and escalate the call.Like Matt Evan I’m not certain the information is correct as I was offered a bmg certificate just a few weeks ago though I declined the offer and for the record it was a Doubletree bmg
The new International call centers seem extremely poor so beware
This is strange, I did call the US Guest assistance call service and that agent told me clearly that they passed a "law" to not issue anymore BMG after Dec 2021. I also got the same reply from Guest.Correspondence email. So its just not 1 person who said they stopped with BMG.