Hi all,
I rented with Sixt mid April for the first time after they status matched me with Flying Blue Platinum (AF/KL's program).
I was expecting anywhere from 1000 to 2400 miles to be credited in my FB account but that didn't happen.
I tried to claim them via their website a few times throughout the second half of may, but I kept getting an error that there was an error adding the miles to my account.
I reached out to Dutch reservations last week, but didn't get as much as an autoreply back. So on Tuesday I reached out to Spanish and Danish support in CC (rental was in Spain; I live in Denmark) and Danish support gave me an autoreply saying there was an IT breach from the 29th of April until the 20th of May.
Thank you for your inquiry.
FYI! WE HAVE BEEN AFFECTED BY A COMPREHENSIVE IT BREAKDOWN BETWEEN 29TH OF APRIL AND 20TH OF MAY, WHERE WE DIDNT HAD ACCESS TO OUR IT SYSTEMS. THEREFORE AN EXTENDED RESPONSE TIME MUST BE EXPECTED FOR A PERIOD.
We apologize for the inconvenience and hope for your understanding.
Today Dutch reservations told me the same, saying to try again. It's still failing, as it was failing last week Thursday (so after the 20th of May).
Thanks fpr your message,
Recently we had issues on our Systems caused by a cyber attack.
All the operations have been temporarily suspended in order to fix our servers.
Now we're back to normal and the website is available again.
Please let us know if you keep receiving the same error message.
Is there any magic trick or better email address to reach out on to claim the missing miles for my rental? I don't want to wait yet another 7 days for a response.
Crappy customer service made me switch from Avis to another company, and after the status match being very swift (<24 hours response time), this doesn't really appear to be any better.