Originally Posted by
Ratsy
IMO, you should do just that. Write it exactly as you've written it here. I have written in about a similar experience twice regarding this benefit, and both times I've received a dollar-value coupon with an apology. We need to keep telling AC about this, 'cause It's the only way the training will get pushed through to ALL the FAs & SDs.
Literally just did. We'll see what they say.