FlyerTalk Forums - View Single Post - Lyft definition of "upfront pricing"
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Old May 31, 2022 | 4:52 am
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ikwia
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Hi bedelman, I discussed this with Lyft over chat, which was in and of itself a frustrating experience of being bounced from agent to agent, all of whom pasted platitudes like "Rest assured, you were not charged more than the upfront price" and "The upfront price is the price you are charged unless you change your destination or add stops". For various reasons, I'm not going to post the entirety of the chat (which can't be copy/pasted as text), but I am including a screenshot showing the core issue. This screenshot is unmodified except to obscure the dates/times and the specific amount of credit I was seeking. I did read the terms referenced in the link, and they do indeed allow for changing the price after the user has committed. I really don't understand how this is a viable model. The first time I saw the "new" price was after the ride had started, at which point I had little to no recourse.
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