Originally Posted by
outgoing
Thanks for the helpful comments. I will ask for higher floor. We are in Cathedral Wing but on 10th floor out of 12 I think. Odd on the toiletries. We don't do housekeeping b/c of Covid so even more surprising that they said no to larger bottles.
FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!
I have several hundred nights at the hotel, it was my home away from home.
It's not modern, but it is understated elegance. There's over a million dollars of artwork in the hotel and it's an oasis of calm vs the GH that is more akin to a busy train station with so many guests.
I suggest calling front desk and asking for larger bottles of toiletries given you have declined housekeeping because of Covid. I would be surprised if they refused.
Also, there are several different configurations of Park Suites. Despite the categories on the website there are 37 different room configurations so if you're unhappy with your neighbour you should be able to easily change.