Park Hyatt Melbourne REVIEW - MASTER THREAD
May 29, 2022, 4:48 pm
#646
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
May 29, 2022, 5:35 pm
#647
Join Date: Feb 2003
Location: MEL
Programs: Bonvoy LT Plat. WOH Glob. SQ Gold
Posts: 1,637
We're here right now for 10 days. We used upgrade certificates to park suite and no additional upgrade was offered even though the hotel feels half empty. That's kind of disappointing b/c I'd really love to try the room with the balcony. Staff is nice but there is a lot of trainees so they must have went through a lot of staff turnover due to Covid. Location works for me given that I have business at the Uni. Rooms are clean and well appointed. Toiletries are Bergamote 22 which we like albeit it's annoying that they only gave us 50 ml in the suite despite staying 10 days. We were just in Park Hyatt Doha and in suites they have 75ml there. Just feels environmentally unfriendly with the 50ml. Covid-wise I think everything is back to normal here, which frankly freaks us out a bit coming from Seattle given the levels of Covid in Victoria, basically nobody wears masks and everything is open. I asked about getting the breakfast benefit to go to eat in our room but it was denied. Apparently it's a buffet so I will update the post as we progress with our stay. Happy to answer any questions you might have.
May 29, 2022, 6:12 pm
#648
Join Date: Feb 2011
Location: SEA, ATL (wish it was still ORD)
Programs: AA EXP; DL Platinum, Marriott Titanium, Hilton Diamond, Hyatt Globalist (marriage perk)
Posts: 514
Thanks for the helpful comments. I will ask for higher floor. We are in Cathedral Wing but on 10th floor out of 12 I think. Odd on the toiletries. We don't do housekeeping b/c of Covid so even more surprising that they said no to larger bottles.
FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!
FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!
May 29, 2022, 6:59 pm
#649
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Thanks for the helpful comments. I will ask for higher floor. We are in Cathedral Wing but on 10th floor out of 12 I think. Odd on the toiletries. We don't do housekeeping b/c of Covid so even more surprising that they said no to larger bottles.
FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!
FWIW, the hotel is really nice in my view. Not on par with some of the other top 5* hotels we stayed at (e.g., RC Kyoto or PH Tokyo) but just solid quality. Breakfast was just ok. The buffet is fine, good fresh fruit, but the a la carte poached eggs we ordered came cold. Very good coffee though!
It's not modern, but it is understated elegance. There's over a million dollars of artwork in the hotel and it's an oasis of calm vs the GH that is more akin to a busy train station with so many guests.
I suggest calling front desk and asking for larger bottles of toiletries given you have declined housekeeping because of Covid. I would be surprised if they refused.
Also, there are several different configurations of Park Suites. Despite the categories on the website there are 37 different room configurations so if you're unhappy with your neighbour you should be able to easily change.
May 30, 2022, 2:02 am
#650
Join Date: Feb 2011
Location: SEA, ATL (wish it was still ORD)
Programs: AA EXP; DL Platinum, Marriott Titanium, Hilton Diamond, Hyatt Globalist (marriage perk)
Posts: 514
Thanks! Super helpful. Yeah, we figured that with just 20 AUD difference in price between PH and GH it's totally worth it to go with PH. Last time front desk declined regarding toiletries but we will just do "hang up and call again" thing. I think the baby moved out from room next door so we're fine for now but maybe we try different configuration mid-stay just to check it out (although I hate troubling people with moving us). Do you think it's possible to see these art pieces and get some tour of it? They did it for us at RC Kyoto and it was very interesting. I guess we'll just ask at the front desk.
May 30, 2022, 6:03 am
#651
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Thanks! Super helpful. Yeah, we figured that with just 20 AUD difference in price between PH and GH it's totally worth it to go with PH. Last time front desk declined regarding toiletries but we will just do "hang up and call again" thing. I think the baby moved out from room next door so we're fine for now but maybe we try different configuration mid-stay just to check it out (although I hate troubling people with moving us). Do you think it's possible to see these art pieces and get some tour of it? They did it for us at RC Kyoto and it was very interesting. I guess we'll just ask at the front desk.
Room moves are a very standard request. It’s up to you whether you choose to pack and unpack again.
Oct 4, 2022, 9:04 am
#654
Join Date: Nov 2016
Posts: 17
I'm meeting my friend here and we have different flight times. If I add them as a guest to the room I booked then they should be able to check in first before I get there, right? I've done this before in the US but this will be my first trip to AUS. Thanks
Oct 4, 2022, 10:52 am
#655
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
Yes, that shouldn't be an issue. You can call Hyatt and have them add your friend to the room reservation or contact the hotel directly.
Oct 4, 2022, 12:20 pm
#656
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
As many International hotels do they will likely request your friends
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse
Oct 4, 2022, 12:27 pm
#657
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,098
As many International hotels do they will likely request your friends
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse
Oct 4, 2022, 12:46 pm
#658
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
their name it’s not going to pull up in the system And some agents don’t look at comments others do
The one sharing the room would need to give the primary guests name and refer to the comments section
Its not recommend imo except to call and my understanding as it’s not technically official but may fly on a good day
ive done it too mixed results in the past
Oct 4, 2022, 1:11 pm
#659
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,083
Unfortunately that may be a poor way to go as when they give
their name @ check in it’s not going to pull up in the system
And some agents don’t look at comments others do
The one sharing the room would need to give the primary guests name and refer to the comments section
Its not recommend imo except to call it in and my understanding it’s not technically official but may fly on a good day
I’ve done it too mixed results in the past both with success and failure
Last edited by 777 global mile hound; Oct 4, 2022 at 1:20 pm
Oct 4, 2022, 4:09 pm
#660
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,053
As many International hotels do they will likely request your friends
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse
passport at check in
Make sure after adding the second name you get a copy of the booking
sent to you with the added name on it
There have been times with both Hyatt and Marriott have not gotten the
second name on despite saying they had
In one case my family member sat in the lobby for 4 hours
I prefer Hilton and IHg when adding a second name you can do it right online when booking
Marriott and Hyatt and are a pita when adding a second name and Marriott even worse