Originally Posted by
dubsman
I did the booking from my account (after logging in online) with my credit card. I received - and still have - a receipt showing that the miles were deducted from my account, the copay from my credit card account. The “helpful agent” told me that her record showed the miles were deducted from my account.....
Can not conceive how the change to your son's account could have occurred post-booking but that documentation should be sufficient to get this corrected.
Suggestion to call MP SC still stands and make sure you have a competent agent as this could get messed up badly otherwise.