Originally Posted by
LimeyFlyer
Appreciate any thoughts on the following: Checked into the LAX Four Points last night. Was told there was no breakfast because the restaurant is closed, and since the in-house coffee shop is run by a third party, no credit there. Upshot being points are offered only. Emailed Ambassador service and the non-helpful response was to try and resolve before I checked out.
Sure.
The hotel's own Covid Page says that food is available from 6am-1pm No mention of "third party." You obviously were expecting food as a welcome amenity based on the hotel's published information. Not your fault that they can't hire anyone to staff the place or put correct information on their website. Claim $50 Elite Welcome Gift Compensation before checkout. Bet they fix the website the next day.
Oh yeah, they also "live by the golden rule." Right there on their website.