Originally Posted by
Gate45
A new one, at least to me: 4 seats open in J within 72 hours of departure, I’m number one on the upgrade list so I call to get cleared (waitlisted from W with +P).
The agent gets it done but makes a point of checking my outbound which I had flown in paid J. And goes on to say that the only reason she can force clear the return is because I did not get upgraded on the outbound already. I did not challenge it because I was getting what I wanted anyway, and because I wasn’t sure if this is a known thing that I just had somehow missed, but if not and if the agent was correct, that would be another unfortunate extension of the “Special GS benefit on one segment only” rule.
Thank you for posting this. It is hard to believe UA has a guideline like this. If anything, it seems to indicate that GS agents can freely decide whether they want to help you or not. If I received several upgrades in a row, I may be denied an upgrade by a GS agent because I have received more benefit than what UA intended?