Not yet booked a flight but have some booking questions so I decided to try to talk to a live person (Scooter):

- Online website chat requires a form to be completed, which is broken and cannot be submitted successfully, meaning it cannot put me in a queue to speak with a live agent (FAIL);
- Facebook chat has a number of annoying prompts, ultimately cannot speak with a person due to the number of prompts failing which cannot forward me to a live chat (FAIL);
- Picking up the phone and calling Scoot, after being on hold for exactly 2 hours the call drops, assuming the call centre has a hard limit of 2 hours imposed on inbound calls (FAIL)

They are not making it easy. From this experience I gather there is no cx at all offered by the airline. If I book I would need to hope for the best as ultimately there would be no way for me to contact Scoot if the flight doesn't go to plan.