Noticed a $50 "Shop Saks with Platinum Credit" Charge on my Plat card. Wasn't a credit, was a charge. Contacted Live Chat, and they said it was a charge to Saks, which it obviously wasn't. Finally after 10 minutes of convincing him that it wasn't, he checked and realized that it was a reversal of the $50 credit from an earlier purchase this year. He said that refunded the item and that's why the charge was reversed.

I did not get a refund of the item and could even proved it. Asked for a supervisor and requested that he go over my bill to see if there's a refund on the purchase. Obviously there wasn't. I also gave my my order number where he could check on the saks website that there wasn't a refund. He refused both these things and basically suggest that I was SOL and that Saks had to fix it. I asked him how, and he said just contact Saks with no other details. Basically there isn't a way to fix this, even though I had full evidence there was no refund.

Anyone else go through this situation and is there anything that can be done? Thanks.