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Old May 19, 2022 | 7:45 am
  #6  
The Road Goes On Forever
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Join Date: Aug 2020
Location: Somewhere in the Mid-Atlantic
Programs: Hilton Honors Diamond
Posts: 762
Originally Posted by aww3583
Re: checking in on the app... there's been rumors for years that checking in on the app locks you into the room you select and eliminates any chance for an upgrade. The front desk assumes you checked in online to pick a specific room and do not wish to be changed from that room. YMMV.
If a desk agent attempts to change a room in this situation OnQ will throw up a large warning message basically asking you if you really want to do this. Also, Hilton's OnQ training that every desk agent is supposed to go (granted I did it a long-long time ago) through teaches you to never preemptively change a room that has been chosen by a guest unless they ask for it or there is some overriding reason that room is unavailable. Technically you're not locked into anything and any agent can change whatever/whenever but there is no reason/incentive for them to do it.

Last edited by The Road Goes On Forever; May 19, 2022 at 11:50 am
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