FlyerTalk Forums - View Single Post - removing service agents from clubs? New direction: combo in-person / virtual agents
Old May 18, 2022, 8:04 am
  #113  
lilpisher
 
Join Date: Dec 2006
Programs: United 1K, *wood LT Plat
Posts: 826
When I was in B6 a couple weeks ago, an agent who helped me (I flagged someone down in the club and she went "behind the wall") confirmed agents would be returning. She implied it would happen concurrently with a move to the automated access gates (assuming similar to what we saw in the new EWR club pictures).
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