FlyerTalk Forums - View Single Post - removing service agents from clubs? New direction: combo in-person / virtual agents
Old May 17, 2022, 9:20 pm
  #111  
Amargolis
 
Join Date: Mar 2019
Programs: UA 1K, AA Plat, DL Gold, Marriott Titanium, Hyatt Globalist, Hilton Diamond, Avis PC, Hertz PC
Posts: 41
Another data point: emailed 1K voice to express my disappointment with the decision to close the ORD B6 UC CS counters. I was assured that this change is not going to spread, and I was also told that the “wall” they put up around the desks in B6 is planned to be removed. Sounds like UA has received the feedback from all of us loud and clear and will be reversing the decision. Fingers crossed!
Amargolis is offline