Originally Posted by
sokolov
Sure, I can book over the phone. But Amex has an offer that only works for bookings through the United.com/en/ca website. If I can't use it, I'll just book Air Canada.
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
Their customer service line has support staff for united.com issues. Since you have to book through the united.com website to get your Amex offer, they can help troubleshoot the issue you're having with Yukon not being accepted, and if they can't resolve it then can escalate it to the people who can fix the website, while also likely honoring the website offer. But they can't fix what they don't know about, and if your solution is to book with Air Canada instead, then so be it.