United.com: "Yukon is not valid"
May 15, 2022, 1:38 pm
#1
Original Poster
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Trying to book a flight on united.com/en/ca
At the payment stage, it refuses my credit card:
We are unable to process your request. Please see the message below and make revisions.
- Yukon is not a valid State/Province/Region. Please enter a new State/Province/Region.
I've tried to leave the field empty, and to enter "YT". In those cases, the website just says that there is a problem with my credit or debit card, without dissing on the Yukon. I called my card issuer (Amex), who says there was no attempt to charge my card.
Is this idiocy a known behaviour? Or is it new?
At the payment stage, it refuses my credit card:
We are unable to process your request. Please see the message below and make revisions.
- Yukon is not a valid State/Province/Region. Please enter a new State/Province/Region.
I've tried to leave the field empty, and to enter "YT". In those cases, the website just says that there is a problem with my credit or debit card, without dissing on the Yukon. I called my card issuer (Amex), who says there was no attempt to charge my card.
Is this idiocy a known behaviour? Or is it new?
Last edited by WineCountryUA; May 15, 2022 at 2:10 pm Reason: formatting
May 15, 2022, 4:17 pm
#5
Original Poster
Join Date: Aug 2008
Location: YXY
Posts: 3,506
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
May 15, 2022, 4:23 pm
#6
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Sure, I can book over the phone. But Amex has an offer that only works for bookings through the United.com/en/ca website. If I can't use it, I'll just book Air Canada.
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
If you want to be sure, pull up the cheap AC flight you want on matrix and read the rules.
May 15, 2022, 4:42 pm
#7
Join Date: May 2017
Posts: 2,277
Sure, I can book over the phone. But Amex has an offer that only works for bookings through the United.com/en/ca website. If I can't use it, I'll just book Air Canada.
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
I'm wondering if this is new or a known issue.
I also don't think United wants all Yukoners to call in for bookings. (Then again United doesn't seem to be interested in Yukon traffic anyway. Itineraries to/from YXY are bookable, but cost thousands of dollars more than when booked through Air Canada directly.)
May 15, 2022, 5:11 pm
#9
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 975
May 15, 2022, 5:18 pm
#10
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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Posts: 52,120
May 15, 2022, 5:24 pm
#11
Join Date: May 2017
Posts: 2,277
The system defaults to charge in whatever the currency of the billing address on the card is (and since OP is clearly using a Canadian billing address, causing this issue in the first place), if OP books via phone reservations, it will still charge in CAD.
May 15, 2022, 6:18 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Have you tried other abbreviations of Yukon? Just wondering if an American programmed those CA province abbreviations.
David
David
May 15, 2022, 8:43 pm
#13
Original Poster
Join Date: Aug 2008
Location: YXY
Posts: 3,506
I have now been able to overcome the system by using a) the mobile website and b) lying about where YXY is. I entered Alberta instead of Yukon, and that was finally accepted. The desktop website had refused the incorrect data (I tried Alberta, Ontario, and also Nova Scotia, with both my correct postal code and a local postal code from that province).
May 15, 2022, 10:52 pm
#14
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/Red Stick/airborne in-between
Programs: United Global Svs, AA PlatPro, WN RR, AZ/ITA Freccia, Hilton Diam, Bonvoy Gold, Hertz Prez, IHG
Posts: 3,540
It was a few years ago but the site had issues taking my 'state' code which was AE (Armed Forces Europe). As mentioned above web support took care of it and supposedly opened up a ticket with UA. I know later times it did take AE and the zip no problem. I would suggest contacting UA, even though you booked it, so they are aware of the problem. I had to change mine to NY (that is where the 09xxx AE zip codes were processed. Thankfully they seemed to fix it fast.
Last edited by FlyingHoustonian; May 16, 2022 at 10:21 am
May 16, 2022, 6:30 am
#15
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 14,994
Long ago I have had similar issues for MP (Northern Mariana Islands, USA) [Marianas Pacific]. Not with UA for decades now (since the early 1990s). Correct final address line is:
Saipan, MP 96950
I have used:
Saipan, GU 96950
Saipan, HI 96950
Saipan, HI 96850 (with correct address on line above)
It looks like similar "games" have worked this time for the Yukon Territory. But if not, I agree that getting on the phone with UA web support (during normal working hours), and staying with them until resolved, is the best approach.
Saipan, MP 96950
I have used:
Saipan, GU 96950
Saipan, HI 96950
Saipan, HI 96850 (with correct address on line above)
It looks like similar "games" have worked this time for the Yukon Territory. But if not, I agree that getting on the phone with UA web support (during normal working hours), and staying with them until resolved, is the best approach.
