Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,454
Confirmed that the trial of AOD at ORD B6 is not going to roll out to the rest of the system. AOD will be a supplement but United Clubs will still supply CS agents based on staffing/availability.
AOD will, however, be the norm at customer service counters. The plan is for at least one desk per airport to be staffed by "live" agents, but the rest will still use AOD.