Originally Posted by bocastephen

This is wonderful, but keep in mind the experience for most Elite members, including repeat guests, is far different than yours with most suite upgrade requests getting a dismissive scoff from the FD staff. I've encountered the rudest Starwood Hawaii staff at this property over many years. My last and final stay, where I finally drew the line, was an assignment to the Banyan Wing where its single pane windows and Carnival Cruise inside-cabin sized room made for a highly miserable experience including a 3AM room change to get away from the outside noise of staff dragging chairs across the courtyard in the middle of the night. The cherry on the sundae was being accosted by a security guard for taking photos of the flower arrangement at the side entrance.

I find my happiest experiences now, as a former frequent guest of this property, is to stay elsewhere and stop by the veranda to enjoy some time in the rocking chairs, then leave.