Originally Posted by
demue
Then I'd call the Singapore number and try it there, they should be able to do it. I wouldn't fully trust what some agent told me that I got connected to after dialing the Dutch SQ number. God knows in which contact center you ended up and some agents make up rules or are just not well trained as during Covid ops were scaled down and ramping up with quality staff has been a challenge across the industry.
I am close to giving up - tried to get hold of the English speaking line, on hold for > 2 hours and call not answered. Tried chatbot - no luck. I tried calling also the French speaking line, and again received the same response, since it's an LH issued ticket, please contact them to arrange this....
Tomorrow at the airport I will try and visit the SQ counter to see if they can help (hopefully I can still make it within the 24 hours cut off time).
But truthfully, as usual SQ customer service is really a 0 star service (even before the pandemic time, they were never forthcoming).
Cheers!