Originally Posted by
Rumples
I was on hold this AM for literally 3 hours and then gave up and hung up. I have a J ticket, looking to upgrade two segments to F (i literally want to give them money) and they can’t/don’t want it.
Originally Posted by
davidj1
Speaking to a few of them after very long wait times, I agree, and feel like they have just employed a bunch of new staff who are very fresh on SOPs and still finding the ropes.
On the last call last week it took them 1+ hour to calculate miles and ticket a reserved reward flight on Croatia Air. It doesn't sound like SIAs back end systems are easy to use either.
Yes I think this is an issue. A month or two ago I had 1 to 2 hour wait times. Now it's down to less than 20 minutes, but the person on the phone seem unsure of how to action requests.
Like other threads have mentioned, the Live Chat seems to yield better results and is easier to communicate requests.