FlyerTalk Forums - View Single Post - 2022 Let's Eat - United First, United Business, & Premium Transcon Service
Old May 5, 2022, 4:05 pm
  #615  
elitefreak
 
Join Date: Mar 2000
Location: Wayne, NJ USA
Programs: UA Million Miler, Lifetime United Club member
Posts: 2,175
Uneven service EWR-MCO-EWR

EWR-MCO May 3 Breakfast "snack"

No PDB offered
No attempt to realize that the sport coat sitting on my lap and hanging into the aisle should have been offered to hang up (yeah, I know, I could have pinged them but I just left it there)
Order taken all at once (drinks/meal)
Drink/snack served at same time
No offer of headsets or blankets
So, fairly typical (meh) service

Compared to

MCO-EWR May 5 Breakfast "snack"

FA walked through cabin with a full tray of "champagne" and water
Headsets offered
Drink orders taken first and served
FA then came around with tray of both egg croissant and everything/cream cheese and asked what was preferred
(Slight point deduction for no inclusion of cutlery set - for the salt and pepper. Yeah, I need to carry the mini hot sauce)
FA walked through cabin midflight with blanket offering
When I came out of the lav fairly close to landing, FA asked "Can I get you anything else?" (interrupting his phone viewing).
My parting words deplaning to this exemplary FA "Thank you for the excellent service".

Some of them care . . .
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