Originally Posted by
OH-LGG
CS is useless too.
First chat agent said my upgrade would cost 121.000 points and after I asked Him what???, this agent disappeared. Then comes next agent in and She is taking 3 European vouchers from me.
They are totally lost and have no training for this.
But now after 2 hrs I have a new ticket in F-class and it's First. Or Business. 2 European vouchers taken.
But it's not First, it's Business, can't you see?