Originally Posted by gvillagra

Hello! I am a 100K Elite on Frontier and I made a booking a month ago, with the status I supposedly have the The Works Bundle included, which includes refundability. Yesterday I cancelled that booking and got no refund, now they tell me that I don't have the Works Bundle on my booking and just denying a refund. What I find weird is that I have no option whether to add or not the The Works bundle, it is automatically added whenever I make a reservation, but they say I don't have it. My Frontier Miles number is on the reservation and I made it while being logged in my account. And the benefit is still listed on the website, so I believe it hasn't been removed. Has this happened to anyone else? What are my options? Thank you!